My Aunt was brought in by ambulance on December 17th but when I got there she was in waiting room! She had been told she wasn’t “urgent “ enough!! Three hours later as she was finally being taken back to the room for the 2nd time because the first time she got taken back a nurse said I cant deal with her now! Then same nurse was complaining the whole time saying things like “ y r u here- y didn’t u go to ST.Lukes-we r short staffed tonight-this isnt even an ER its more a health center”!! I asked them to look at my aunts leg and foot which I ,not even being a DR knew was infected! They didn’t even look at it! Sent her home! Next day called ambulance again went to ST.Lukes and now my aunt is in ICU with sepsis! Guess sepsis isnt an emergency anymore! This isnt the first time they have royally screwed up with my aunt and when you call “Kelly Gillick” head of patient relations she never returns calls or and ignores you!!
Please, travel the distance to either LV Cedar Crest or Muhlenburg. It could possibly save you your life. My grandmother had open heart surgery in Feb of this year and ended up contracting e. coli. Unfortunately, she didn’t make it out alive. Please, take my advice. I wouldn't wish what happened to my grandma on anyone else. Don't become another victim of malpractice. TERRIBLE.
I wish I could give my daughters recent encounter with the ER staff ZERO stars. We have never had to deal with such rude, nasty, and combative workers in our life! Nancy the nurse manager and Ilene the unit clerk are two incompetent human beings who shouldn’t even be in the customer service industry let alone the healthcare industry.. they wasted my daughters time by lying and telling her one thing and then wasting the Pharmacist time by even giving him the run around. Ilene has no idea what’s going on and probably doesn’t know her head from her foot. And All Nancy does is stick up and defend Ilene’s rude behavior. They have no consideration for people’s time or health. They had my granddaughter go a day and a half without her medication because of their fooling around. I will be following up with patient relations and whoever else I have to speak with to get this handled.
Please do not visit their E.R at nighttime. I had the " pleasure" of having Deb as my nurse and I've never felt more belittled in my entire life. I went in as a suicide victim expecting to be treated as any other human. I was sorely mistaken. From 2pm until 3am I had a blood pressure of 180/120, chest pains and extreme anxiety attacks. I was told to suck it up, shut up, and if I even dare to cry I would be tied up. All of the HIPPA rules were thrown out the window when she shouted outside of my room what I had ingested and my name to go with it. I was called a baby, a mental case and a drug seeker ( I knew through education that one simple dose of adavin would help with most of my heart issues. I was yelled at in front of staff that I was cursing too much although her and her little clique had truck driver mouths. I'm very observant and noticed her bedside manner switch from "helpful" to other patients and when it was my turn I got dirty looks and no treatment. At one point I felt like I was having a MI and she laughed in front of my face and told me to just sit down and stop. Knowing I was a SI patient there wasnt much I could say or do until I got discharged ( 12/7 ). My first person of interest was my crisis worker Dominic , I thought this was the best way to get my point across but again, very wrong. I was called a liar and attention seeker, and when he said "ill be back in a few minutes to handle this" I watched him put on his coat and leave for the day. When I arrived that day with my SI attempt I was welcomed with " you made the right choice, we're going to help". Instead I was torn apart, made to feel guilty about my choice and when I stated I know longer feel safe in a facility that laughs at chest pain I was told I still could not leave. This is when I got on the phone and called my lawyer. I don't know if it will do any good but I would never wish Debs "care" on anyone. I will continue to report her to whoever will listen because a patient could easily lose there life because of her immaturity and neglect. On a brighter note though, the morning ER staff are the most loving and genuine people out there. When they arrived this morning they were in shock to see that nothing was done about my pain or high BP. I was not fed, nor offered drinks. My nurse came right in and attended to me in the very best way. I broke down crying for being so grateful but also so scared because I was reminded in my head " if you cry, you get tied up. If anyone knows of contact information of important key leaders in that hospital please inform me. She needs to be fired. No excuses.
Had several experiences here. One for my spinal surgery in 2011. My father's colon cancer in 2013, father's heart surgery and wife's pregnancy in 2017. Can't say one bad thing. Every Dr we had was wonderful. The nurses are sweet and very attentive, almost all of them work 12 hour shifts, they introduce the next nurse when their shift is over. We were never ignored. Anything issues we had they were right there. They check on you all the time. Always smiling and pleasant. Answer every question. Extremely clean. The food services are amazing. Im very suprised to see so many negative reviews
Lehigh Valley Hospital Pocono is a US Health facility based in East Stroudsburg, Pennsylvania. Lehigh Valley Hospital Pocono is located at 206 E Brown St, East Stroudsburg, PA 18301, USA.
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